Regarding our daily operations, our specialised credit repair team has workstations both at our office and in their homes to ensure the health and safety of our staff and community, enabling us to remain available regardless of the current health crisis situation. If the team is working remotely, they are connected to our secure, central server located in our head office, where your information is always kept safe and secure.

Each member of our Credit Genie team has a workstation and telephone in their home, providing them with the necessary tools to attend to your credit file during this current health and financial crisis.

If you are encountering difficulties in obtaining loan or finance approvals, we strongly recommend that you contact us so that we can evaluate the possibility of repairing your credit file.

Having a high credit score offers you more credit and finance choices, usually with lower interest rates, which is particularly essential when the future is uncertain. With the ongoing COVID19/coronavirus pandemic, Australians are facing unprecedented challenges, and the news changes every day. As we navigate through these trying times, we are doing everything possible to assist our customers in improving their credit scores and eliminating incorrect or illegal listings.

Credit repair involves examining and rectifying inaccurate listings on an individual’s credit report to enhance their credit score. This may involve removing or modifying unfavourable listings that have been mistakenly added to the person’s file. By achieving a higher credit score, the individual becomes a more desirable candidate for lenders and is more likely to obtain loan or finance approvals.

During periods of financial instability, such as the ongoing COVID-19 pandemic, it is crucial to establish and maintain a good credit rating. If you require borrowing to help you and your family navigate difficult times ahead, having a favourable credit history will provide you with more financial alternatives through credit file repair.

The last thing you need during a crisis is a negative credit record, which would restrict your ability to seek finance when it is most needed.

Making a payment to clear an overdue account does not result in the removal of a default listing.

Once a listing has been added to your credit file, it will remain recorded for a number of years. Even if the debt is paid, the listing will still be visible on your file. Therefore, it is important to keep track of any outstanding debts, as settling them does not always resolve the issue from a credit rating perspective.

A default payment will remain on your credit file for a period of 5 years if your payment of $150 or more is overdue by 60 days or more. Typically, paying or settling a default will not result in its removal, but your credit file should be updated to indicate that the payment has been made.

If you have a default listed on your credit file that was not lawfully placed, it is critical to address this before applying for a loan or finance. Doing so will provide you with greater confidence when applying and may also result in lower interest rates.

Credit inquiries and court judgments will remain visible on your credit file for a period of 5 years.

Court writs and summons are recorded for 4 years, while bankruptcy, Part 9 Debt Agreements, and Clearouts will be visible for 7 years. External administration and previous directorships are recorded for the longest period of time, remaining visible on your credit file for 10 years.